We’re thrilled to share with you that Qlik is enhancing our Support Services experience. Please read the information below to understand the changes that may impact you.

On July 15, 2024, Qlik will be launching the first phase of our new Customer Portal. The initial release is focused on unifying and improving the support experience for all our customers.

As part of the launch of the Customer Portal, our systems will be updated over the weekend of July 13 (8:00 am ET) – July 15 (8:00 am ET), 2024. Support cases - during this weekend only - need to be initiated by phone or email. Additionally, there will be three (3) hours on Sunday, July 14 during which the ability to view a case will not be available. During this three (3) hour window, cases will be recorded and will be visible online shortly after the system becomes available.

What does this mean for you?

• Starting on July 15, if you access Qlik Support you will be directed to a new experience. We want to make your path to Support easier, when you need us most.
• Case creation & case management have been given a makeover! The new experience will be updated & simplified.

We are committed to continually improving your experience with Qlik and are looking forward to sharing additional updates in the near future.

Thank you for your continued partnership,